Privacy Protection

pkpk11's Privacy Policy

This policy explains how we collect, use, and protect your personal information.

Last updated: 30 October 2026
1

Introduction and Purpose of This Policy

pkpk11 is a platform for players in Myanmar offering online casino, football betting, slots, and crash games. This Privacy Policy ("Policy") explains how we handle your personal information when you use the pkpk11.today website and its related services ("Services").

By continuing to use this website, you are considered to have accepted the terms of this Policy. If you do not agree, please stop using the website. This Policy should be read together with pkpk11's Terms and Conditions.

2

Information We Collect

We collect only the information needed to provide the service. The types of information collected are as follows—

a) Account and Personal Information

  • Name, date of birth, and contact details (phone number, email address)
  • Username and password provided when registering an account
  • A copy of your National Registration Card or citizenship ID card for KYC (Know Your Customer) verification (when required)

b) Financial Information

  • Deposit / withdrawal transaction records
  • KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer account numbers (stored securely)
  • Financial verification records generated when connecting with deposit / withdrawal service providers

c) Technical Information

  • IP address, browser type, device type, and operating system
  • Website browsing data collected via cookies and similar technologies
  • Game history records and activity logs on the website

d) Information We Do Not Collect

We do not intentionally collect information about players' religious beliefs, political views, health records, or ethnicity. If such data is accidentally obtained, it will be deleted immediately.

3

Data Collection Methods

We collect your information through the following methods—

  • Directly from you — Information you provide when registering an account, making a deposit, or contacting customer support
  • Automatically — Data collected automatically through cookies and tracking technologies when you browse the website
  • From third parties — Verification data from banks and payment networks for financial transaction checks
4

Data Usage Purposes

We use your information only for the following purposes—

  • Account registration and identity verification
  • Processing deposits and withdrawals
  • Responding to player requests and providing 24/7 Live Chat support
  • Managing VIP levels, promotional bonuses, and related activities
  • Anti-money laundering (AML) checks and fraud prevention
  • Legal compliance checks and adherence to applicable regulations
  • Conducting data analysis to improve website operations

We will not sell your data to third parties unrelated to football betting without your explicit consent.

5

Cookies and Tracking Technologies

We use cookies to keep the website running properly and to improve the browsing experience for players. Details about cookies—

Types of Cookies

  • Essential Cookies — Required for the website to function correctly, e.g. session management and security checks
  • Performance Cookies — Collect analytics data to understand which areas players use most
  • Functional Cookies — Store players' language preferences and login session data

You can disable cookies in your browser settings; however, disabling essential cookies may affect certain website functions.

6

Data Sharing and Disclosure

We will not sell your personal data. However, we may share it with third parties in the following situations—

  • Service providers — Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay) and software providers — data is shared only to perform those services
  • Legal requirements — When necessary to defend against legal claims or respond to a lawful request
  • Business changes — If ownership of pkpk11 changes, players will be notified in advance and data may be transferred

Any data disclosed is limited to that specific purpose, and third parties must maintain privacy protection policies consistent with our guidelines.

7

Data Security Measures

pkpk11 applies operational and technical security measures to protect your personal data—

  • SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
  • Card and payment data is stored in a manner compliant with PCI-DSS requirements
  • Access controls are in place so that only staff providing the relevant service can view the data
  • Regular security audits are conducted to guard against data breaches
  • Staff receive training on personal data protection

Please note that despite these measures, 100% security cannot be guaranteed for any data transmitted over the internet. Your own precautions — such as changing your account password regularly — also matter.

8

Data Retention Period

We retain your information for as long as we are providing services to you and for as long as required to meet legal or regulatory obligations—

  • Account data — Retained for the duration that the account remains open
  • Financial records — Retained until the required period under legal obligations has been met
  • Game Records — The period required for reward claim verification and dispute resolution
  • Marketing Data — Deleted within 3 years after the activity ends

You may request account closure; at that point all remaining data will be deleted, except for data we are required to keep under legal obligations.

9

Your Rights

Under our data protection policy, you have the following rights—

  • Access — You can view the data we hold about you
  • Correction — You can request that incorrect information be corrected
  • Deletion — You can request that your data be deleted, unless there are legal restrictions
  • Objection — You can opt out of marketing communications
  • Data Portability — You can export your personal data in a readable format

To exercise any of these rights, contact our support team via 24/7 Live Chat or email us at [email protected].

10

Child Protection

pkpk11 services are intended for users aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we become aware that a person under 21 has opened an account, we will close that account immediately and delete the relevant data.

11

Policy Changes

We may update this privacy policy from time to time. For significant changes, we will notify players on the website in advance, and the revised policy will be published on this page. Continuing to use the website after a policy update means you accept the changes.

We take responsibility for any data activities that may occur between the time a policy is drafted and the time it is confirmed. When changes are made, the "Last Updated" date will be shown at the top of this page.

12

Contact Us and Requests

For any questions about this policy, personal data requests, or complaints, you can reach our Data Protection Officer—

  • 24/7 Live Chat (Myanmar language) — via the Live Chat on the website
  • [email protected]

Please note that before pkpk11 can process any request, we are required to verify your identity before starting the data review process.

Privacy Protection FAQ

KBZPay and payment numbers are used to verify deposit / withdrawal transactions and to protect against financial fraud. We do not share these numbers with third-party marketing companies.

Data is kept for as long as your account is active. After your account is closed, only data required to meet legal obligations is retained until the relevant period ends; the rest is deleted.

No. pkpk11 does not sell players' personal data to advertising companies or unrelated third parties. Data sharing is limited strictly to what is needed to provide the service.

You can request data deletion through Live Chat (available 24/7) or by emailing [email protected]. We will delete data for which the legal retention period has passed and notify you once the process is complete.

Game history records are kept for dispute resolution, fair play verification, and maintaining a legal audit trail. Players can view their own records directly on their account.

If essential cookies are blocked, you may experience login issues and errors when playing games. If only performance and functional cookies are blocked, the main features will continue to work normally.

If a data breach occurs, we will investigate immediately and notify affected players as quickly as possible. We will put protective measures in place, assess the extent of the data exposure, and take the necessary actions.